ICU Operations Associate – Night Shift

Baystate Health; Springfield (MA); On-site; USD 48,724,000 - 74,035,000; Full time

Job summary

Baystate Medical Center in Springfield, MA is seeking an Operations Associate to join the Medical ICU team. The OA will coordinate bed management, patient flow, and communications among nurses, physicians, and case managers to support safe, efficient care.

The role emphasizes administrative duties, unit support, and readiness to respond to patient needs during night shifts. Associate degree required; BCLS certification preferred. This is a full-time, nights position with competitive benefits.

Qualifications

• Associates Degree, GED or HiSET is required.
• Basic Cardiac Life Support (BCLS) certification is required.

Responsibilities

• Bed management and patient flow: coordinate admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitor bed status and support throughput.
• Clinical and team communication: act as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provide shift handoffs and timely follow-up.
• Administrative and computer duties: accurately use hospital systems and maintain patient records, logs, forms, charts, and discharge/transfer documentation.
• Unit support and staffing: assist with staffing assignments, scheduling, coverage, unit projects, and support Hospitalists and teaching teams with daily operations.
• Supplies and unit operations: maintain inventories, order and charge supplies, restock unit materials, and ensure logs/resources are up to date.
• Patient and emergency support: greet new patients/families, assist with inquiries, and initiate emergency procedures and mobilize appropriate support when needed.

Skills

Bed management

Patient flow

Team communication

Clinical coordination

Administrative duties

Unit support

Education

Associates Degree, GED or HiSET

Job description

Baystate Medical Center in Springfield, MA is seeking an Operations Associate to join the Medical ICU team. The OA will coordinate bed management, patient flow, and communications among nurses, physicians, and case managers to support safe, efficient care.

The role emphasizes administrative duties, unit support, and readiness to respond to patient needs during night shifts. Associate degree required; BCLS certification preferred. This is a full-time, nights position with competitive benefits.