ICMS Program Lead — Homeless Services & Housing Support

SmartRecruiters, Inc.; Los Angeles (CA); Hybrid; USD 85,000 - 92,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

St. Joseph Center in Los Angeles seeks an ICMS Program Manager for the Skid Row Care Campus.

You will lead Intensive Case Management Services, ensure policy and quality standards, supervise ICMS Leads and Case Managers, and coordinate housing, health care, benefits, and other resources within trauma-informed, Housing First principles. The role operates in a trauma-informed, Housing First framework with a hybrid onsite schedule and some travel across LA locations; licensure or license-eligible

Qualifications

• Must meet HSH requirements for ICMS Supervisory Staff through an applicable current California clinical license or a qualifying master's degree with the required license-eligible/license-waivered status.
• At least one year of case-management experience required.
• Supervisory or management experience strongly preferred, particularly supervising case-management staff and providing case consultation.
• Experience serving individuals experiencing homelessness and people with complex behavioral health, substance use, medical, and housing needs strongly preferred.
• Knowledge of Housing First, trauma-informed care, harm reduction, CES, housing and benefits systems, and HMIS or comparable documentation systems preferred.

Responsibilities

• Provide day-to-day leadership of ICMS services and ensure program requirements, workflows, caseloads, and service standards are consistently met.
• Supervise and develop ICMS Leads and Case Managers, including case consultation, coaching, performance oversight, staffing, and professional development.
• Maintain strong case-management quality across assessment, service planning, housing and benefits navigation, referrals, follow-up, reassessment, and continuity of care.
• Monitor HMIS and other required documentation, program data, service quality, and performance indicators.
• Build clear workflows between ICMS and Client Support Specialists while maintaining appropriate role boundaries.
• Coordinate closely with housing, healthcare, behavioral health, benefits, Safety, Hygiene, and other campus and community partners.
• Provide leadership during complex participant situations, crises, medical emergencies, and overdose response within established protocols.

Skills

Case management

Supervisory experience

Homeless services

Housing First

HMIS knowledge

California clinical license

Master's degree with license-eligible

Education

Master's degree

Clinical license

License-eligible

Job description

St. Joseph Center in Los Angeles seeks an ICMS Program Manager for the Skid Row Care Campus.

You will lead Intensive Case Management Services, ensure policy and quality standards, supervise ICMS Leads and Case Managers, and coordinate housing, health care, benefits, and other resources within trauma-informed, Housing First principles. The role operates in a trauma-informed, Housing First framework with a hybrid onsite schedule and some travel across LA locations; licensure or license-eligible