Housing ICMS Program Manager — Trauma‑Informed Leader

The People Concern; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

TELUS Health

FSA

Life / AD&D

Disability: Short- and Long-Term

Pet Insurance

Corporate Discounts

The People Concern University

Job summary

The People Concern is seeking a Program Manager for Permanent Housing services in Los Angeles. This onsite role oversees ICMS teams across project-based housing sites, ensuring trauma-informed care, robust supervision, and compliance with funder standards.

The incumbent coordinates with DHS HFH, site partners, and housing developers to secure housing and services for at-risk individuals. The position requires MSW/MFT/LPCC/PsyD credentials, two years of homelessness-focused experience,

Qualifications

• MSW, MFT, LPCC or PsyD registered with CA BBS.
• Minimum of two years' full-time experience working with the homeless.
• Two years' supervisory experience.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Current, valid Driver's License with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Responsibilities

• Provide clinical and administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers.
• Facilitates weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
• Provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff are linking clients to appropriate services and utilizing a 'Whatever It Takes' approach.
• Provide support and containment to team in the event of client death and/or traumatic incident.
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversite regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Skills

Supervisory experience

Trauma-informed care

Harm reduction

Driver's license

Education

MSW/MFT/LPCC/PsyD CA BBS

Job description

The People Concern is seeking a Program Manager for Permanent Housing services in Los Angeles. This onsite role oversees ICMS teams across project-based housing sites, ensuring trauma-informed care, robust supervision, and compliance with funder standards.

The incumbent coordinates with DHS HFH, site partners, and housing developers to secure housing and services for at-risk individuals. The position requires MSW/MFT/LPCC/PsyD credentials, two years of homelessness-focused experience,