ICMS Lead: Coordinated Case Management & Housing Support

SmartRecruiters, Inc.; Los Angeles (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Excellent Benefits package available.

Job summary

St. Joseph Center in Los Angeles is seeking an ICMS Lead to coordinate caseload workflow, guide staff, and manage referrals and documentation. You will work with ICMS Case Managers and campus teams to ensure smooth operations and client-centered service delivery.

This role requires collaboration, strong communication, and a proactive approach to complex participant needs. The position offers a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area

Qualifications

• Bachelor's degree in social work, psychology, sociology, human services, public health, or a related field preferred.
• Three or more years of case management or related direct-service experience preferred.
• Prior lead or supervisory experience preferred.
• Strong case-management, service-navigation, documentation, and teamwork skills.

Responsibilities

• Provide daily guidance and case consultation to ICMS Case Managers and coordinate assignments, workflow, and priorities.
• Support staff with complex participant needs involving housing, healthcare, behavioral health, and benefits.
• Strengthen coordination with Client Support Specialists through warm handoffs and participant engagement.
• Ensure timely, accurate documentation and flag significant programmatic or safety concerns.

Skills

Case management

Team coordination

Communication

Problem solving

Education

Bachelor's degree in social work or related field

Job description

St. Joseph Center in Los Angeles is seeking an ICMS Lead to coordinate caseload workflow, guide staff, and manage referrals and documentation. You will work with ICMS Case Managers and campus teams to ensure smooth operations and client-centered service delivery.

This role requires collaboration, strong communication, and a proactive approach to complex participant needs. The position offers a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area