Housing Retention Case Manager (Onsite)

The People Concern; Woodland, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

etc.

Job summary

The People Concern in Woodland Hills, CA, seeks an ICMS Case Manager to support housing stability for clients experiencing homelessness, using harm-reduction and housing-first approaches. You will manage a caseload, collaborate with LA DMH and DHS, coordinate benefits and services, and promote client independence through life-skills coaching.

This 100% onsite role requires strong case-management skills, transportation ability, and a commitment to trauma-informed care within a multidisciplinary

Qualifications

• High School Diploma or GED or Equivalent
• Bachelor’s degree preferred; or a minimum two (2) years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.

Responsibilities

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
• Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients’ treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Skills

Case management

Harm reduction

Trauma-informed care

Interagency collaboration

Client advocacy

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Valid CA Driver’s license

Job description

The People Concern in Woodland Hills, CA, seeks an ICMS Case Manager to support housing stability for clients experiencing homelessness, using harm-reduction and housing-first approaches. You will manage a caseload, collaborate with LA DMH and DHS, coordinate benefits and services, and promote client independence through life-skills coaching.

This 100% onsite role requires strong case-management skills, transportation ability, and a commitment to trauma-informed care within a multidisciplinary