IBM i & Cloud Systems Administrator

Searchbox l.l.c.; Beachwood (OH); On-site; USD 61,000 - 70,000; Full time

Job summary

Logicalis is seeking an infrastructure specialist to support customer environments in a 24x7 operations role. You will own incidents, changes, and monitoring events, coordinating resolution and customer communication end‑to‑end.

You’ll work across Windows/Linux, virtualization, cloud, and storage technologies, applying ITIL practices and contributing to continuous improvement with runbooks and automation ideas.

Qualifications

• Two+ years in infrastructure or managed services environments.
• Experience across Windows and Linux, cloud, virtualization, backup and storage domains.
• Proficient in PowerShell and ITIL‑aligned incident/change management.
• Ability to document actions, create runbooks, and escalate clearly.

Responsibilities

• Troubleshoot, remediate, and perform upgrades across on‑prem, cloud, and storage tech.
• Own incidents and requests from diagnosis to resolution with proactive communication.
• Document outcomes, create knowledge articles, and identify automation opportunities.
• Apply ITIL processes and participate in post‑incident reviews.

Skills

Windows/Linux administration

PowerShell

ITIL practices

Customer communication

Education

High school diploma or equivalent

Associate or Bachelor's in IT/CS/Cybersecurity

Microsoft Windows Server Hybrid Administrator (AZ‑800/AZ‑801)

Azure Administrator Associate (AZ‑104)

Azure Virtual Desktop Specialty (AZ‑140)

Microsoft 365 Administrator Expert (MS‑102)

VMware VCP‑DCV

Citrix CCA‑V

IBM i System Administrator

RHCSA or LFCS

VMCE+

RCSA or ZCA

NS0‑163 (NetApp)

Tools

VMware vSphere

Hyper‑V

Azure AD / Microsoft 365

Azure Virtual Desktop

Veeam / Azure Backup

Rubrik / Zerto

NetApp / Dell EMC storage

Cisco MDS/Nexus

Ansible

Python / cron

Job description

Logicalis is seeking an infrastructure specialist to support customer environments in a 24x7 operations role. You will own incidents, changes, and monitoring events, coordinating resolution and customer communication end‑to‑end.

You’ll work across Windows/Linux, virtualization, cloud, and storage technologies, applying ITIL practices and contributing to continuous improvement with runbooks and automation ideas.