I2C Billing Specialist — High-Volume, Customer-Facing (Hybrid)

LeadStack Inc.; United States; Hybrid; USD 80,000 - 113,000; Full time

Job summary

LeadStack Inc. is seeking a Billing Specialist / Invoice to Cash Support Specialist (L2) for a hybrid role across US offices. You will handle front-line billing inquiries, research issues, and coordinate internal teams to resolve them quickly, ensuring invoices are paid.

Ideal candidates have 2–5 years in AR/billing ops, experience with Stripe, NetSuite, or Jira, and strong attention to detail. The role emphasizes customer-facing resolution work in a fast-paced finance environment.

Qualifications

• 2 to 5 years of experience in accounts receivable, billing operations, order to cash, or high-volume customer operations.
• Experience with a payment processor, ERP, AR automation platform, or ticketing tool.
• Strong written communication and detail-orientation for customer responses.

Responsibilities

• Serve as front line for high-volume customer billing and Invoice to Cash questions, resolving within SLAs.
• Own internal escalations from Sales and GTM teams, chasing down answers across Billing, Sales Ops, RevOps, Tax and Support.
• Work directly with customers to resolve issues, obtain remittances, and send clear, customer-ready responses until closed.
• Take on research and reconciliation work from Collections and Cash Application to free up collectors.
• Run account reconciliations tying out customer ledgers across payment processor, billing systems and GL.
• Spot recurring process or system gaps and call them out for fixes; escalate system changes as needed.
• Hands-on, student-facing? no; hands-on, customer-facing experience in AR or billing ops.

Skills

Accounts Receivable

Billing Operations

Customer Support

Excel

Tools

Stripe

NetSuite

Tesorio

Jira

Job description

LeadStack Inc. is seeking a Billing Specialist / Invoice to Cash Support Specialist (L2) for a hybrid role across US offices. You will handle front-line billing inquiries, research issues, and coordinate internal teams to resolve them quickly, ensuring invoices are paid.

Ideal candidates have 2–5 years in AR/billing ops, experience with Stripe, NetSuite, or Jira, and strong attention to detail. The role emphasizes customer-facing resolution work in a fast-paced finance environment.