Remote Billing Support Specialist – SaaS Payments

Intellistack; Oregon; Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Remote work

Job summary

Intellistack, a remote-friendly SaaS billing specialist, seeks a customer-focused Billing Support professional. You will handle basic billing inquiries, issue invoices, process refunds, and keep customer data accurate.

Collaboration with Accounting and Billing Manager ensures smooth operations and timely resolutions. Ideal candidates have 1–3 years in customer service, knowledge of SaaS billing, and strong written and verbal English communication.

Qualifications

• 1–3 years of experience in a customer service role.
• Working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions.
• Excellent written and verbal communication skills in English, with the ability to explain complex information clearly and concisely.
• Strong organization, accuracy, and attention to detail.
• The ability to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs.
• The ability to work effectively within a remote team and collaborate across teams.
• Working skills in billing, technology, product knowledge, data analysis, using tools and technology, and problem solving.
• Foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration.

Responsibilities

• Serve as the primary point of contact for incoming basic billing support requests via email, chat, and/or scheduled phone support.
• Perform daily billing tasks, including preparing refunds and credits, issuing invoices, processing customer account changes, responding to billing inquiries, and helping customers update billing information.
• Ensure customer contact information on file is accurate and up to date.
• Troubleshoot electronic payment failures and work to resolve them.
• Complete customer vendor setup requirements, including providing basic company and banking information.
• Meet or exceed established customer inbound ticket quotas while managing and resolving requests in a timely and professional manner.
• Assist with maintaining written and/or video documentation for internal billing processes and procedures, as requested by management, with a focus on non-Intake processes.
• Provide project support as requested by management.

Skills

Customer service

Billing concepts

English communication

Attention to detail

Multitasking

Remote teamwork

Data analysis

Problem solving

Tools

Salesforce

Zuora

ZenDesk

Job description

Intellistack, a remote-friendly SaaS billing specialist, seeks a customer-focused Billing Support professional. You will handle basic billing inquiries, issue invoices, process refunds, and keep customer data accurate.

Collaboration with Accounting and Billing Manager ensures smooth operations and timely resolutions. Ideal candidates have 1–3 years in customer service, knowledge of SaaS billing, and strong written and verbal English communication.