Field Technical Support Specialist — Hydraulic Systems

Hydrolec Inc.; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) match

Maternity & paternity leave

Accident insurance

On-site fitness room

Job summary

Hydrolec Inc. is seeking a Technical Customer Support Representative in Jacksonville, FL. This full-time position focuses on troubleshooting hydraulic power solutions, providing exceptional support to customers in urgent situations.

The ideal candidate possesses 3+ years of technical support experience, particularly in electrical troubleshooting. The role requires a commitment to customer issues and effective problem-solving communication skills. Benefits include health coverage, a 401(k) match, and more.

Qualifications

• 3+ years troubleshooting commercial or industrial equipment in technical support.
• Strong electrical troubleshooting and hands-on PLC experience.
• Willing to travel 15%+ with a valid driver’s license.

Responsibilities

• Own every case from first call to resolution.
• Troubleshoot control panels and hydraulic circuits.
• Build and maintain the troubleshooting knowledge base.
• Travel to customer sites for repairs and training.

Skills

Troubleshooting commercial or industrial equipment

Electrical troubleshooting

Clear communication

Hands-on learning

Organizational skills

Tools

PLC

Control panels

VFDs

Job description

Hydrolec Inc. is seeking a Technical Customer Support Representative in Jacksonville, FL. This full-time position focuses on troubleshooting hydraulic power solutions, providing exceptional support to customers in urgent situations.

The ideal candidate possesses 3+ years of technical support experience, particularly in electrical troubleshooting. The role requires a commitment to customer issues and effective problem-solving communication skills. Benefits include health coverage, a 401(k) match, and more.