Senior Workplace Experience Lead – San Francisco

LiveRamp; San Francisco, Northern (CA, KY); Hybrid; USD 87,000 - 102,000; Full time

Job summary

LiveRamp in San Francisco is seeking a seasoned Workplace Experience leader to run the SF office operations, guest services, events, and employee experience. You will partner with vendors and internal teams to deliver reliable operations and welcoming spaces for a diverse, agile workforce.

The role emphasizes budgeting, KPIs, safety, sustainability, and inclusive workplace programs, with onsite work five days a week and opportunities to shape a scalable employee experience.

Qualifications

• 5+ years of experience in workplace experience, facilities management, office operations, hospitality, or related field.

Responsibilities

• Lead day-to-day workplace operations for LiveRamp’s San Francisco office, including reception, guest services, office services, events, employee experience, and workplace readiness.
• Manage workplace vendors and service providers, including scope of work, service levels, contracts, invoices, issue resolution, and renewal evaluations.
• Coordinate facility, asset, maintenance, safety, security, sustainability, and workplace experience programs in partnership with internal teams and external providers.
• Support capital projects, construction activities, office moves, space changes, and other workplace initiatives through planning, communication, execution, and closeout.
• Develop and track site-level goals, key performance indicators, budgets, service metrics, and employee feedback to improve operational performance and demonstrate impact.
• Plan and execute in-office, hybrid, and virtual events, including marquee employee events, executive meetings, board meetings, and company gatherings.
• Partner with Workplace Experience leadership to implement programs that support LiveRamp’s evolving ways of working and create inclusive, accessible, and welcoming environments.
• Collaborate with Business Technology, Security, Finance, People and Culture, Communications, executive assistants, and other business partners to deliver coordinated workplace programs.
• Identify operational risks and improvement opportunities, establish clear action plans, and communicate progress, decisions, and results to relevant stakeholders.
• Maintain accurate workplace documentation, operating procedures, vendor records, schedules, and emergency preparedness materials.
• Measure success through reliable site operations, strong vendor performance, effective budget management, positive employee and visitor experiences, successful event delivery, and timely completion of workplace projects.
• Provide occasional executive administrative support as needed to support business priorities and leadership effectiveness.
• This position is onsite in our San Francisco office, 5 days a week.

Skills

Workplace experience

Facilities management

Office operations

Hospitality

Project management

Budget management

Vendor management

Communication skills

Change management

Collaboration

Tools

Workplace analytics tools

Project management software

Ticketing systems

Visitor-management platforms

Job description

LiveRamp in San Francisco is seeking a seasoned Workplace Experience leader to run the SF office operations, guest services, events, and employee experience. You will partner with vendors and internal teams to deliver reliable operations and welcoming spaces for a diverse, agile workforce.

The role emphasizes budgeting, KPIs, safety, sustainability, and inclusive workplace programs, with onsite work five days a week and opportunities to shape a scalable employee experience.