Hybrid Workers' Comp Claims Associate — Training & Growth

020 Travelers Indemnity Co; Cockeysville (MD); Hybrid; USD 54,000 - 89,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

Travelers is seeking an Associate Claim Rep, Workers Compensation, to join our training program and grow into independent claims handling. You will learn claim intake, investigation, and policy interpretation while rotating through structured training and on-the-job experiences in a hybrid work environment.

The role emphasizes developing skills in claim assessment, coverage evaluation, and collaboration with internal teams, with emphasis on customer service and regulatory adherence as you

Qualifications

• Bachelor’s Degree.
• Experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to exercise sound judgement and make decisions within authority.
• Exceptional customer service skills and commitment to a positive experience for insureds.
• Attention to detail and organizational skills; ability to manage multiple tasks.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution.
• Assess coverage and determine if a claim is compensable under Workers Compensation.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status.
• Maintain accurate records of claim activity in claim management systems.
• Support returning an injured party to work when appropriate and coordinate medical treatment.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Travelers is seeking an Associate Claim Rep, Workers Compensation, to join our training program and grow into independent claims handling. You will learn claim intake, investigation, and policy interpretation while rotating through structured training and on-the-job experiences in a hybrid work environment.

The role emphasizes developing skills in claim assessment, coverage evaluation, and collaboration with internal teams, with emphasis on customer service and regulatory adherence as you