Hybrid Workers' Comp Claims Associate II

Zurich NA; Idaho; Hybrid; USD 31,000 - 43,000; Full time

Job summary

Zurich North America is hiring a Claims Associate II – Workers’ Comp to learn how to interpret, investigate and evaluate policies, coverage issues and claims handling. You will manage a workers’ compensation caseload with low to moderate exposure and build partnerships with customers and brokers in Idaho.

This hybrid role requires a background in insurance or customer service, multi-tasking ability, and may benefit from medical terminology knowledge.

Qualifications

• Bachelor’s Degree and no prior experience required in the Claims area.
• OR
• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area.
• OR
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area.
• AND
• Must obtain and maintain required adjuster license(s)
• Experience with Microsoft Office

Responsibilities

• Reviewing new claims and ensuring all required information is complete.
• Making initial contact.
• Responding promptly to emails and phone calls to address questions or concerns.
• Processing incoming mail and handling relevant documentation efficiently.
• Managing medical requests and coordinating with providers as needed.
• Evaluating claims for closure and making decisions that support positive outcomes.

Skills

Communication skills

Analytical skills

Multi-tasking

Education

Bachelor’s Degree

High School Diploma or Equivalent

Zurich Certified Insurance Apprentice

Tools

Microsoft Office

Job description

Zurich North America is hiring a Claims Associate II – Workers’ Comp to learn how to interpret, investigate and evaluate policies, coverage issues and claims handling. You will manage a workers’ compensation caseload with low to moderate exposure and build partnerships with customers and brokers in Idaho.

This hybrid role requires a background in insurance or customer service, multi-tasking ability, and may benefit from medical terminology knowledge.