Claims Associate II - Workers Comp (ID)

Zurich Insurance Company Ltd.; Idaho; Hybrid; USD 31,000 - 43,000; Full time

Job summary

Zurich is seeking a Claims Associate II to join the Workers' Compensation Claims Team in Idaho. The role involves reviewing new claims, making initial contact, and coordinating with providers to support timely, fair outcomes.

Hybrid work is available for a candidate with a background in insurance, customer service, and medical terminology. Qualifications include a Bachelor's or an equivalent combination of education and experience, plus required adjuster licenses and proficiency with Microsoft

Qualifications

• Bachelor's Degree with no prior experience in Claims.
• High School Diploma or Equivalent with 2+ years in Customer Service.
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience in Claims.

Responsibilities

• Reviewing new claims and ensuring all required information is complete.
• Making initial contact.
• Responding promptly to emails and phone calls to address questions or concerns.
• Processing incoming mail and handling relevant documentation efficiently.
• Managing medical requests and coordinating with providers as needed.
• Evaluating claims for closure and making decisions that support positive outcomes.

Skills

Customer service

Multi-tasking

Medical terminology

Medical coding

Analytical skills

Organizational skills

Adapt to changing environment

Education

Bachelor's Degree

High School Diploma or Equivalent

Zurich Certified Insurance Apprentice (Associate Degree)

Tools

Microsoft Office

Job description

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Claims Associate II - Workers Comp (ID)

137880

Zurich is currently hiring a Claims Associate II to join their Workers' Compensation Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. At this level, you will manage workers compensation claims caseload that consists of low to moderate exposure. As part of Zurich North America's commitment to service excellence, you will build partnerships with customers and brokers and may be aligned to specific accounts.

This is a hybrid position for a strong candidate with a background in insurance, customer service, multi-tasking, and experience in medical terminology and/or medical coding in Idaho.

As a Claims Associate II - Workers Comp, your primary responsibilities will include:

• Reviewing new claims and ensuring all required information is complete
• Making initial contact
• Responding promptly to emails and phone calls to address questions or concerns
• Processing incoming mail and handling relevant documentation efficiently
• Managing medical requests and coordinating with providers as needed
• Evaluating claims for closure and making decisions that support positive outcomes

Basic Qualifications:

• Bachelor's Degree and no prior experience required in the Claims area
• OR
• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
• OR
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
• AND
• Must obtain and maintain required adjuster license(s)
• Experience with Microsoft Office

Preferred Qualifications:

• Insurance industry, medical terminology, or medical billing knowledge
• Analytical and organizational skills
• Ability to multi-task
• Adapt to a changing environment

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply- your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $22.40 - $30.87, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment- so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future- for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM - Idaho Virtual Office
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered:No