Remote Claims Associate II, Workers' Comp

Zurich NA; University City (MO); Remote; USD 31,000 - 43,000; Full time

Job summary

Zurich North America is seeking a Claims Associate II for Workers’ Comp to interpret, investigate, and evaluate policies and coverage issues. You will manage low to moderate exposure workers’ compensation claims, building partnerships with customers and brokers on specific accounts.

This remote role requires a background in insurance or customer service, medical terminology, or medical coding. You’ll perform claims processing, communicate with providers, and support resolutions from a

Qualifications

• Bachelor’s Degree required or High School Diploma plus 2+ years in Customer Service
• Zurich Certified Insurance Apprentice with Associate Degree acceptable
• Must obtain and maintain required adjuster licenses and have Microsoft Office proficiency

Responsibilities

• Review new claims and ensure information is complete
• Make initial contact with claim stakeholders
• Respond to emails and calls to address questions or concerns
• Process incoming mail and manage documentation
• Coordinate with providers on medical requests
• Evaluate claims for closure and support positive outcomes

Skills

Customer service

Analytical

Organizational skills

Multitasking

Communication

Adaptability

Education

Bachelor’s Degree

High School Diploma or Equivalent

Zurich Certified Insurance Apprentice (Associate Degree)

Tools

Microsoft Office

Job description

Zurich North America is seeking a Claims Associate II for Workers’ Comp to interpret, investigate, and evaluate policies and coverage issues. You will manage low to moderate exposure workers’ compensation claims, building partnerships with customers and brokers on specific accounts.

This remote role requires a background in insurance or customer service, medical terminology, or medical coding. You’ll perform claims processing, communicate with providers, and support resolutions from a