Hybrid Windows Desktop Engineer II

advisorgroup; United States; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Volunteer days

Job summary

Osaic is seeking a Desktop Engineer II in Atlanta to maintain the current tool set for each workstation, deploy and manage workstation hardware, operating systems, and software applications. The role provides in-office deskside assistance and remote support for employees in the office or working from home, with some after-hours on-call support.

This position also contributes to workplace infrastructure projects and new tool implementations.

Qualifications

• Three to five years in computer support for in-office and remote users.
• Experience diagnosing Windows platform issues and applications.
• Experience troubleshooting network connectivity and VPN.
• Experience imaging with MECM or Intune.
• Experience with BitLocker or equivalent security tools.
• Deep knowledge of Windows Active Directory.
• Strong customer-facing, communication and teamwork skills.
• Ability to lift 50 lbs and travel up to 10%.
• Willingness to learn new software rapidly.

Responsibilities

• Support major rollouts and releases, including deployment planning, communications, problem tracking, and issue resolution.
• Perform laptop imaging, desk setups, and hardware support.
• Configure, reload, update, push, and troubleshoot all company approved software.
• Perform frequent inventory of local equipment, following documented procedures and monthly checklists.
• Document all actions in the company ticketing system to ensure timely follow-up, communication, and resolution.
• Provide Level 1 support for in-office conference room A/V equipment.
• All other duties as assigned.

Skills

Customer-facing

Communication

Time management

Teamwork

Education

Associate's degree in IT/IS

High School Diploma or GED

Tools

MECM

Intune

BitLocker

VPN

Active Directory

ServiceNow

Windows OS

Office Suite

Job description

Osaic is seeking a Desktop Engineer II in Atlanta to maintain the current tool set for each workstation, deploy and manage workstation hardware, operating systems, and software applications. The role provides in-office deskside assistance and remote support for employees in the office or working from home, with some after-hours on-call support.

This position also contributes to workplace infrastructure projects and new tool implementations.