Desktop Engineer II

advisorgroup; United States; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Volunteer days

Job summary

Osaic is seeking a Desktop Engineer II in Atlanta to maintain the current tool set for each workstation, deploy and manage workstation hardware, operating systems, and software applications. The role provides in-office deskside assistance and remote support for employees in the office or working from home, with some after-hours on-call support.

This position also contributes to workplace infrastructure projects and new tool implementations.

Qualifications

• Three to five years in computer support for in-office and remote users.
• Experience diagnosing Windows platform issues and applications.
• Experience troubleshooting network connectivity and VPN.
• Experience imaging with MECM or Intune.
• Experience with BitLocker or equivalent security tools.
• Deep knowledge of Windows Active Directory.
• Strong customer-facing, communication and teamwork skills.
• Ability to lift 50 lbs and travel up to 10%.
• Willingness to learn new software rapidly.

Responsibilities

• Support major rollouts and releases, including deployment planning, communications, problem tracking, and issue resolution.
• Perform laptop imaging, desk setups, and hardware support.
• Configure, reload, update, push, and troubleshoot all company approved software.
• Perform frequent inventory of local equipment, following documented procedures and monthly checklists.
• Document all actions in the company ticketing system to ensure timely follow-up, communication, and resolution.
• Provide Level 1 support for in-office conference room A/V equipment.
• All other duties as assigned.

Skills

Customer-facing

Communication

Time management

Teamwork

Education

Associate's degree in IT/IS

High School Diploma or GED

Tools

MECM

Intune

BitLocker

VPN

Active Directory

ServiceNow

Windows OS

Office Suite

Job description

Osaic Careers

Information Technology Support Opportunity in Financial Services

Desktop Engineer II

Location:

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type:

Full-time, Non-Exempt

Salary:

70,000 to 80,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits .

Summary:

This position will be responsible for maintaining the current tool set defined for each workstation within the organization, as well as deploying and managing workstation hardware, operating systems, and software applications. This role provides in-office deskside assistance and remote support for employees working from home or the office. Some after-hours on‑call support is required. This role is also expected to contribute to workplace-related Infrastructure projects, tasks, and the implementation of new tools and technologies.

Education Requirements:

Associate's degree in IT/IS-related area of study from a two-year college or technical school or three years of related experience preferred, or an equivalent combination of education and experience.

High School Diploma or equivalent (GED) required.

Responsibilities:

• Support major rollouts and releases, including deployment planning, communications, problem tracking, and issue resolution.
• Perform laptop imaging, desk setups, and hardware support.
• Configure, reload, update, push, and troubleshoot all company approved software.
• Perform frequent inventory of local equipment, following documented procedures and performing monthly checklists.
• Document all actions in the company ticketing system to ensure timely follow-up, communication, and resolution.
• Provide Level 1 support for in-office conference room A/V equipment.
• All other duties as assigned.

Basic Requirements:

• Three to five years of experience in a computer support role, supporting both in-office and remote users.
• Prior experience diagnosing and resolving complex issues related to the Windows platform and its applications.
• Previous experience troubleshooting network connectivity and VPN issues.
• Previous experience with imaging systems utilizing Microsoft Endpoint Configuration Manager (MECM) or Microsoft Intune.
• Previous experience with client security tools such as BitLocker Drive Encryption or comparable products.
• In-depth knowledge and experience of Windows Active Directory (Computer accounts, Users and Groups).
• Strong customer-facing skills, including the ability to provide support to executive leaders within the organization.
• Strong interpersonal, verbal, written, and listening communication skills.
• Organizational, planning and time management skills.
• Ability to foster strong working relationships within the team and across the organization.
• Capable of resolving issues, documenting solutions, sharing them with team members, and addressing the root cause to prevent recurrence.
• In depth knowledge and experience in a Windows environment and the use of MS Office software such as Word, Excel, Outlook.
• Proficient in the use of trouble ticket applications such as Service Now.
• Ability to support software deployments and rollouts.
• Ability to interact with hardware vendors for break/fix issues or recycling.
• Ability to follow company standards and procedures as mandated by Osaic, including sanitization and disposal procedures.
• Ability to rapidly learn new software applications and hardware.
• Ability to lift and carry 50 lbs.
• Ability to travel up to 10% of the time.

Preferred Requirements:

• Compti A+ certification
• ITIL Foundation certificate
• Scripting and PowerShell experience