Hybrid Water/Wastewater Client Growth Lead

Brown and Caldwell, Inc.; Phoenix (AZ); Hybrid; USD 117,000 - 159,000; Full time

Job summary

Brown and Caldwell, Inc. is seeking a Client Service Manager to drive multi-year growth in the Arizona/Nevada water and wastewater markets.

You will partner with technical leaders, PMs, and marketing to shape and execute a robust growth plan, delivering profitable work while managing risk and expanding service breadth. The role offers hybrid work arrangements from Phoenix and Las Vegas, with remote options within Arizona.

Qualifications

• Bachelor's degree required or equivalent experience in engineering/science/business.
• PE registration preferred for Arizona/Nevada markets.
• Minimum 10 years' experience in environmental engineering/consulting with marketing/business development responsibilities.

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client objectives.
• Develop and advance the client business case with revenue targets and milestones.
• Secure and deliver profitable work while managing risk exposure.
• Lead portfolio performance to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with leadership.
• Build and lead a high-performing Client Service Team.
• Coordinate resources across business lines and engage SMEs.
• Mentor team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate insights into actionable growth strategies.
• Execute structured client engagement plans with minimum 20% client-facing time.
• Serve as Sales Leader on key pursuits and develop win strategies.
• Maintain unified client messaging and delivery alignment.

Skills

Client portfolio management

Strategic leadership

Sales leadership

Risk management

Communication & collaboration

Market expansion planning

Engagement with SMEs

Team mentorship

Education

Bachelor's degree in engineering/science/business

Professional Engineer (PE) registration preferred

Tools

Microsoft Office

CRM systems

PowerPoint

Job description

Brown and Caldwell, Inc. is seeking a Client Service Manager to drive multi-year growth in the Arizona/Nevada water and wastewater markets.

You will partner with technical leaders, PMs, and marketing to shape and execute a robust growth plan, delivering profitable work while managing risk and expanding service breadth. The role offers hybrid work arrangements from Phoenix and Las Vegas, with remote options within Arizona.