Hybrid Warehouse & Customer Support Specialist

Emser Tile; Albuquerque (NM); Hybrid; USD 20,664 - 30,307; Full time

Job summary

Emser Tile LLC is hiring a Hybrid Warehouse and Customer Support Representative in Albuquerque, NM. You will serve as the main contact for builders, designers, and customers, handling inquiries in person and by phone while coordinating orders in the JDE system and supporting warehouse activities.

The role combines showroom interaction, order entry, and inventory management, requiring teamwork and strong communication. A flexible, service-oriented professional will thrive in this busy environment.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure with open communication.
• Knowledge of database and query functions; basic computer skills required.
• Ability to read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.

Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the face of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and/or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory.

Skills

Customer service

Communication

Inventory management

Data entry

Team collaboration

Bilingual English/Spanish

Tools

JDE system

Job description

Emser Tile LLC is hiring a Hybrid Warehouse and Customer Support Representative in Albuquerque, NM. You will serve as the main contact for builders, designers, and customers, handling inquiries in person and by phone while coordinating orders in the JDE system and supporting warehouse activities.

The role combines showroom interaction, order entry, and inventory management, requiring teamwork and strong communication. A flexible, service-oriented professional will thrive in this busy environment.