Hybrid Warehouse & Customer Support Specialist

Emser Tile; San Jose (CA); Hybrid; USD 24,108 - 34,440; Full time

Job summary

Emser Tile LLC in San Jose, CA is seeking a Hybrid Warehouse and Customer Support Representative for our local branch. The role blends warehouse operations with frontline customer service and order accuracy in the JDE system.

The ideal candidate has 1-3 years in construction, design, or warehouse settings, a customer‑focused mindset, and the ability to multitask in a busy environment. Bilingual Spanish/English is preferred.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers.
• Greet customers, resolve inquiries and complaints, and build lasting relationships as the “face” of Emser Tile for new and regular clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals.
• Support the ISR and / or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assists in showroom maintenance as needed, including cleaning, updating samples and labels and conducting monthly showroom audits.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Assist Operations Manager and / or ISR prepare basic sample boards for branch or customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

Skills

Customer service

Inventory management

Order entry

Multi-tasking

Tools

JDE system

Job description

Emser Tile LLC in San Jose, CA is seeking a Hybrid Warehouse and Customer Support Representative for our local branch. The role blends warehouse operations with frontline customer service and order accuracy in the JDE system.

The ideal candidate has 1-3 years in construction, design, or warehouse settings, a customer‑focused mindset, and the ability to multitask in a busy environment. Bilingual Spanish/English is preferred.