Hybrid VFD Support Specialist II – Remote Role

ABB Inc.; Iowa (LA); Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Parental leave

Job summary

ABB Inc. seeks a Variable Frequency Drive (VFD) Support Specialist to provide technical support to ABB customers, end users, sales channels, and product teams.

The role covers VFDs, 3-phase power, system wiring, and connectivity with a hybrid model in New Berlin, WI or remote in the United States. You will handle phone and email support, assist with drive programming and configuration, collaborate with engineering and service teams, document cases in Salesforce, and stay up to date with VFD

Qualifications

• Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work, REQUIRED.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD knowledge

Electrical principles

English communication

Education

Bachelor's degree in Electrical/Technical field

Associate's degree in Electrical/Technical field

High School Diploma/GED

Job description

ABB Inc. seeks a Variable Frequency Drive (VFD) Support Specialist to provide technical support to ABB customers, end users, sales channels, and product teams.

The role covers VFDs, 3-phase power, system wiring, and connectivity with a hybrid model in New Berlin, WI or remote in the United States. You will handle phone and email support, assist with drive programming and configuration, collaborate with engineering and service teams, document cases in Salesforce, and stay up to date with VFD