VFD Support Specialist II — Hybrid/Remote Impact

ABB Inc.; Mississippi; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Job summary

ABB is seeking a Variable Frequency Drive (VFD) Support Specialist to provide technical assistance to ABB Customers, Sales Channel, Product Management, and ABB Drive Services. The role is hybrid (New Berlin, WI) with remote work in the United States, targeting solving drive-related problems and assisting with programming and integration.

You will collaborate with engineering, field service, and product teams to resolve issues, document cases, and stay up-to-date with VFD tech while growing

Qualifications

• Bachelor's degree with 4+ years of relevant Electrical/Technical experience or equivalent.
• Knowledge of how Variable Frequency Drives work, REQUIRED.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written.
• Candidates must already have a work authorization to work for ABB in the US.

Responsibilities

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs).
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
• Collaborate with the warranty team to initiate warranty replacements and labor authorization for warranty repairs.
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools.
• Stay current with VFD technologies, software updates, and industry trends.

Skills

Electrical knowledge

English communication

Education

Bachelor's degree in Electrical/Technical field

Associate's degree in Electrical/Technical field

High School Diploma/GED

Tools

Salesforce

Job description

ABB is seeking a Variable Frequency Drive (VFD) Support Specialist to provide technical assistance to ABB Customers, Sales Channel, Product Management, and ABB Drive Services. The role is hybrid (New Berlin, WI) with remote work in the United States, targeting solving drive-related problems and assisting with programming and integration.

You will collaborate with engineering, field service, and product teams to resolve issues, document cases, and stay up-to-date with VFD tech while growing