VFD Support Specialist II — Hybrid/Remote

ABB Inc.; New Berlin (WI); Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health, Life & Disability benefits

401k Savings Plan with Company Match

Paid holidays and time off

Job summary

ABB in New Berlin, WI is seeking a VFD Support Specialist to provide technical support to customers, field techs, and internal teams. You will help with drive programming, configuration, and integration, collaborating across engineering, service, sales, and product groups.

The role requires a strong foundation in VFDs and electrical principles, plus excellent English communication and US work authorization. The position is hybrid, with the option to work remotely within the United States.

Qualifications

• Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work (REQUIRED).
• Firm understanding in the principles of electricity and ability to apply these in troubleshooting drives.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written; computer-literate.
• Candidates must already have a US work authorization to work for ABB in the US.

Responsibilities

• Provide technical support via phone and email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs).
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD knowledge

Electrical principles

English communication

US work authorization

Education

Bachelor's degree in Electrical/Technical field

Associate's degree in Electrical/Technical field

High School Diploma/GED with relevant experience

Job description

ABB in New Berlin, WI is seeking a VFD Support Specialist to provide technical support to customers, field techs, and internal teams. You will help with drive programming, configuration, and integration, collaborating across engineering, service, sales, and product groups.

The role requires a strong foundation in VFDs and electrical principles, plus excellent English communication and US work authorization. The position is hybrid, with the option to work remotely within the United States.