Hybrid US Brokerage Operations Lead

FedEx Logistics; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

FedEx Logistics seeks an experienced Operations Supervisor to plan and direct inbound and outbound activities across multiple sites, ensuring service quality and cost control. You will lead teams, manage budgets, and enforce safety and policy compliance.

Responsibilities include staffing, training, performance reviews, KPI monitoring, and collaboration with customer service and logistics partners. A strong background in MS Office and logistics operations is required.

Qualifications

• Five (5) years experience in the field/ industry required.
• 1 year in a leadership role required.
• CCS and/or Brokers license preferred.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Strong basic management, human relations and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Detail oriented

Responsibilities

• Plan, organize and control inbound, movement, processes/sort, and output to ensure a high level of service.
• Provide leadership and direction promoting people-service-profit philosophy and develop team members.
• Manage direct expenses and ensure cost effectiveness and KPI/SQI targets.
• Lead staff across one or more locations and develop 1–50 direct reports.
• Maintain reports, payroll, schedules, and personnel records per company policy.

Skills

Leadership

MS Office

Communication

Time management

Problem solving

Tools

Outlook

Office equipment

Job description

FedEx Logistics seeks an experienced Operations Supervisor to plan and direct inbound and outbound activities across multiple sites, ensuring service quality and cost control. You will lead teams, manage budgets, and enforce safety and policy compliance.

Responsibilities include staffing, training, performance reviews, KPI monitoring, and collaboration with customer service and logistics partners. A strong background in MS Office and logistics operations is required.