Hybrid Urology Patient Experience Coordinator

Boston Children's Hospital; Shrewsbury (MA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Boston Children's Hospital is seeking an Administrative Support Associate for the Urology office to help ensure a positive patient experience. You will greet patients, coordinate scheduling, and support operations with a focus on process improvements.

Under close supervision, you will handle messages, triage calls, and assist with billing and deposits while collaborating with clinicians and Financial Counseling.

Qualifications

• The ability to communicate effectively both orally and in writing.
• Basic customer service and computer skills.
• No healthcare experience required.

Responsibilities

• Greeting and directing patients, families and visitors.
• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Providing routine clerical support as needed.

Skills

Customer service

Communication skills

Computer skills

Education

High School Diploma / GED

Job description

Boston Children's Hospital is seeking an Administrative Support Associate for the Urology office to help ensure a positive patient experience. You will greet patients, coordinate scheduling, and support operations with a focus on process improvements.

Under close supervision, you will handle messages, triage calls, and assist with billing and deposits while collaborating with clinicians and Financial Counseling.