Urology Patient Experience Specialist

Boston Children’s Hospital; Shrewsbury (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital in Massachusetts is seeking an administrative support specialist for the Urology office. You will assist with patient encounters, scheduling, and daily operations to ensure an exceptional patient experience.

The role emphasizes strong communication, empathy, and basic computer skills. After training, hybrid work flexibility may be available, with standard Monday–Friday hours.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication.
• Ability to provide empathy in difficult interpersonal situations.
• Basic customer service and computer skills.

Responsibilities

• Greet and direct patients, families and visitors.
• Coordinate patient scheduling and encounters.
• Record and forward messages; triage calls.
• Monitor daily scheduling and coordinate flow with clinicians.
• Provide routine clerical support as needed.

Skills

Communication skills

Customer service

Empathy

Clerical skills

Education

High School diploma or GED

Tools

Hospital information systems

Job description

Boston Children’s Hospital in Massachusetts is seeking an administrative support specialist for the Urology office. You will assist with patient encounters, scheduling, and daily operations to ensure an exceptional patient experience.

The role emphasizes strong communication, empathy, and basic computer skills. After training, hybrid work flexibility may be available, with standard Monday–Friday hours.