Urology Ambulatory Care Call Center Leader

Boston Children's Hospital; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Child care subsidies

Student loan subsidies

Paid time off

Retirement plan

Job summary

Boston Children's Hospital is seeking an Operations Manager to ensure quality patient experiences by coordinating registration, scheduling, processing, and patient satisfaction from an operational perspective. You will supervise support staff, delegate work, and drive performance toward department goals.

The role emphasizes data-driven improvements, use of Epic reporting tools, and collaboration with clinical and administrative teams to optimize access, efficiency, and cost effectiveness while

Qualifications

• Minimum 3 years of managerial or supervisory experience.
• Basic understanding of scientific, mathematical, or technical principles.
• Strong written and verbal communication with empathy in challenging situations.
• Familiarity with hospital systems and operations management.

Responsibilities

• Oversee daily call center operations to ensure timely, patient-centered service.
• Direct scheduling, referral, and patient access workflows to ensure timely resolutions.
• Use Epic reporting tools to monitor performance and develop dashboards.
• Conduct audits to ensure compliance with policies and standards.
• Supervise administrative staff, including hiring, onboarding and evaluations.
• Monitor revenue, billing, and cost containment through process improvements.
• Coordinate budgeting, payroll, and resource planning.

Skills

People management

Scheduling

Communication skills

Data analysis

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Tools

Epic reporting tools

Job description

Boston Children's Hospital is seeking an Operations Manager to ensure quality patient experiences by coordinating registration, scheduling, processing, and patient satisfaction from an operational perspective. You will supervise support staff, delegate work, and drive performance toward department goals.

The role emphasizes data-driven improvements, use of Epic reporting tools, and collaboration with clinical and administrative teams to optimize access, efficiency, and cost effectiveness while