Hybrid Tech Support Specialist Tier I — Career Growth

Schneider Downs & Co.; Pittsburgh (Allegheny County); Ibrido; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Insurance (health, dental, vision) on

Paid Time Off & Holidays

Parental leave & family care leave

401(k) with profit sharing

CPA exam bonus & education assistance

Descrizione del lavoro

Schneider Downs & Co. is seeking a Technical Support Specialist Tier I to deliver Tier 1 helpdesk support for end users leveraging Windows 10/11, Office 365, and firm‑specific software in a hybrid work environment.

You will log incidents, resolve issues with strong customer service, and coordinate with IT teams on projects. The role reports to the Technical Operations Manager and collaborates with the Tier II supervisor.

Competenze

• Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems.
• Strong customer service skills (communication, friendliness, patience, and follow-through).
• Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management).
• Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools.

Mansioni

• Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
• Load, configure and maintain Windows operating system, Office 365 applications and firm‑specific software applications in a network environment
• Troubleshoot and maintain laptop computers, virtual machines and deployment of various hardware equipment to employees
• Troubleshoot various computer problems including printing, software errors and hardware errors
• Maintain communications with end users during the problem resolution process
• Plan and participate in a wide variety of special projects
• Resolve as many user‑reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

Conoscenze

Customer service

Teamwork

Communication skills

Microsoft 365 Copilot & AI tools

Formazione

Associate degree

Strumenti

CCH Prosystem fx

Thomson Reuters suite

IT knowledgebase & documentation

Descrizione del lavoro

Schneider Downs & Co. is seeking a Technical Support Specialist Tier I to deliver Tier 1 helpdesk support for end users leveraging Windows 10/11, Office 365, and firm‑specific software in a hybrid work environment.

You will log incidents, resolve issues with strong customer service, and coordinate with IT teams on projects. The role reports to the Technical Operations Manager and collaborates with the Tier II supervisor.