Help Desk Technician II

Addison Group; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Eligible for medical, dental, vision, and 401(k)

Job summary

A leading national law firm is looking for a Tier II Helpdesk Technician for their Pittsburgh team. This role offers the opportunity to provide technical support in a hybrid work environment. Ideal candidates will have strong experience in Windows 10/11, Office365, and Citrix support, as well as excellent communication skills. Join a friendly team that emphasizes growth and collaboration in a dynamic enterprise-scale IT setting.

Qualifications

• Strong experience in Windows 10/11 support.
• Proficiency with Office365 and a hands-on approach to Citrix support.
• Experience with iManage is highly preferred.

Responsibilities

• Provide Tier II support across Windows 10/11, Office365, Citrix, and enterprise applications.
• Troubleshoot in a 24x7, multi-office environment.
• Resolve tickets using FreshService and provide high-quality customer service.

Skills

Strong Windows 10/11 support

Office365 experience

Hands-on Citrix support

iManage

Professional, engaging, and friendly communication style

Ability to stay calm under pressure and think on your feet

Job description

Benefits:

Eligible for medical, dental, vision, and 401(k)

One of our top clients, a national law firm with a large, enterprise-scale IT environment that’s looking to add a Tier II Helpdesk Technician to their Pittsburg team. The role is open due to an internal relocation, and the team is eager to bring on someone who is technical, resourceful, and has a warm, personable presence.

Why This Role Stands Out

• Hybrid schedule (3 days onsite after ramp-up)
• Support a large Windows, Office365, and Citrix-heavy environment
• Work with a highly collaborative IT team of 20+
• Clear growth, strong leadership, and a friendly, upbeat team culture

What You’ll Work On

• Tier II support across Windows 10/11, Office365, Citrix, and enterprise applications
• Troubleshooting in a 24x7, multi-office environment
• Supporting iManage (Document Management System) — experience highly preferred,
• Resolving tickets using FreshService
• Providing high-quality customer service to legal professionals and internal staff

Must-Have Skills

• Strong Windows 10/11 support
• Office365 experience
• Hands-on Citrix support
• iManage
• Professional, engaging, and friendly communication style
• Ability to stay calm under pressure and think on your feet