Hybrid IT Support Specialist Tier I | Windows & Service Desk

Schneider Downs & Co., Inc; Columbus (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Health, dental, and vision insurance

Paid time off and holidays

Parental leave and family care leave

401(k) and profit sharing

CPA exam bonus and education support

Job summary

Schneider Downs & Co., Inc is seeking a Technical Support Specialist Tier I to provide Tier 1 helpdesk support to all network users. You will handle incidents and service requests, configure Windows/Office 365, and assist with end-user computing issues in a hybrid work environment.

Responsibilities include troubleshooting hardware/software, maintaining tickets, and collaborating with IT on projects. Strong customer service skills and an associate degree are required; CPA industry tools are a

Qualifications

• Associate degree and service desk experience supporting Windows 10 & 11 desktop OS.

Responsibilities

• Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application.
• Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
• Troubleshoot and maintain laptop computers (hardware familiarity), virtual machines and deployment of hardware to employees
• Troubleshoot various computer problems including printing, software errors and hardware errors
• Maintain communications with end users during the problem resolution process
• Plan and participate in a wide variety of special projects
• Resolve as many user-reported problems as possible using available tools and procedures

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associate degree

Tools

Microsoft Windows 10/11

Microsoft 365/Office 365

AI tools

Job description

Schneider Downs & Co., Inc is seeking a Technical Support Specialist Tier I to provide Tier 1 helpdesk support to all network users. You will handle incidents and service requests, configure Windows/Office 365, and assist with end-user computing issues in a hybrid work environment.

Responsibilities include troubleshooting hardware/software, maintaining tickets, and collaborating with IT on projects. Strong customer service skills and an associate degree are required; CPA industry tools are a