Hybrid Technical Support Specialist I

Nortekhvac; Montgomery, Northern (AL, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Rheem Water Heating in Montgomery, AL is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem products. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification, delivering an exceptional customer experience.

This hybrid role requires on-site presence in the office 2-4 days per week and offers the opportunity to resolve technical issues while contributing to

Responsibilities

• Frontline technical and customer support for Rheem Water Heating products.
• Assist customers with product operation, installation guidance, and troubleshooting.
• Address warranty-related inquiries and parts identification while maintaining high customer satisfaction.

Job description

Rheem Water Heating in Montgomery, AL is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem products. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification, delivering an exceptional customer experience.

This hybrid role requires on-site presence in the office 2-4 days per week and offers the opportunity to resolve technical issues while contributing to