Hybrid Tech Support Analyst II - Service Parts Specialist

Rheem; Randleman (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Rheem is seeking a Technical Support Analyst I to provide product support for service parts across designated division/product lines, ensuring parts are ready for customer service needs. The role collaborates with product management, engineering and customer service at the business unit and interfaces with production, sales and customers at Rheem North America.

The position follows a hybrid work arrangement with in-office Monday through Thursday and remote on Fridays at Fort Smith, AR;

Qualifications

• Provide product support for designated Division/Product Lines.
• Collaborate with product management, engineering and customer service at the business unit.

Responsibilities

• Provide product support for all service parts for designated Division/Product Lines.
• Work closely with production, sales and customers at the business unit.

Job description

Rheem is seeking a Technical Support Analyst I to provide product support for service parts across designated division/product lines, ensuring parts are ready for customer service needs. The role collaborates with product management, engineering and customer service at the business unit and interfaces with production, sales and customers at Rheem North America.

The position follows a hybrid work arrangement with in-office Monday through Thursday and remote on Fridays at Fort Smith, AR;