Technical Support Representative I

Nortekhvac; Montgomery, Northern (AL, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Rheem Water Heating in Montgomery, AL is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem products. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification, delivering an exceptional customer experience.

This hybrid role requires on-site presence in the office 2-4 days per week and offers the opportunity to resolve technical issues while contributing to

Responsibilities

• Frontline technical and customer support for Rheem Water Heating products.
• Assist customers with product operation, installation guidance, and troubleshooting.
• Address warranty-related inquiries and parts identification while maintaining high customer satisfaction.

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located inMontgomery, AL. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.