Hybrid Technical Support Associate I
Rheem Manufacturing
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Job summary
Rheem Manufacturing in Montgomery, AL is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Water Heating products. You will assist internal and external customers with product operation, installation guidance, troubleshooting, and warranty-related inquiries while delivering an exceptional customer experience.
This on-site role follows a hybrid work arrangement, requiring team members to be on-site 2-4 days per week, to resolve technical
Qualifications
- Experience delivering frontline technical and customer support.
Responsibilities
- Assist customers with product operation and installation guidance.
- Troubleshoot issues and answer warranty-related inquiries.
- Identify parts and guide replacements as needed.
Skills
Job description
Rheem Manufacturing in Montgomery, AL is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Water Heating products. You will assist internal and external customers with product operation, installation guidance, troubleshooting, and warranty-related inquiries while delivering an exceptional customer experience.
This on-site role follows a hybrid work arrangement, requiring team members to be on-site 2-4 days per week, to resolve technical
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