Technical Support Representative I

Rheem; Montgomery (AL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Rheem is seeking a Technical Support Representative I to provide frontline technical and customer support for Water Heating products in Montgomery, Alabama. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification to resolve issues and ensure satisfaction.

This entry-level role is hybrid, requiring on-site presence in the office 2-4 days per week as part of Rheem North America.

Responsibilities

• Provide frontline technical and customer support for Rheem Water Heating products.
• Assist customers with product operation, installation guidance, and troubleshooting.
• Handle warranty-related inquiries and identify replacement parts.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located inMontgomery, AL. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.