Technical Support Analyst II — Hybrid (Parts & Product)

Rheem Manufacturing; Randleman (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Rheem Manufacturing is seeking a Technical Support Analyst I to provide product support for all service parts across designated Division/Product Lines. You will ensure parts are set up for customers' service needs across product platforms and collaborate with product management, engineering and customer service at the business unit.

The role supports Rheem North America and can be located in Fort Smith, AR; Indianapolis, IN; Randleman, NC; or Atlanta (Roswell), GA.

Qualifications

• Experience providing product support for service parts.
• Ability to collaborate with product management, engineering and customer service.
• Coordinate with production, sales and customers at the business unit.

Responsibilities

• Provide product support for service parts across product platforms.
• Collaborate with product management, engineering and customer service.
• Interface with production, sales and customers at the business unit.

Skills

Product support

Cross-functional collaboration

Customer service

Job description

Rheem Manufacturing is seeking a Technical Support Analyst I to provide product support for all service parts across designated Division/Product Lines. You will ensure parts are set up for customers' service needs across product platforms and collaborate with product management, engineering and customer service at the business unit.

The role supports Rheem North America and can be located in Fort Smith, AR; Indianapolis, IN; Randleman, NC; or Atlanta (Roswell), GA.