Hybrid Water-Heating Tech Support Associate
Rheem
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Job summary
Rheem is seeking a Technical Support Representative I to provide frontline technical and customer support for Water Heating products in Montgomery, Alabama. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification to resolve issues and ensure satisfaction.
This entry-level role is hybrid, requiring on-site presence in the office 2-4 days per week as part of Rheem North America.
Responsibilities
- Provide frontline technical and customer support for Rheem Water Heating products.
- Assist customers with product operation, installation guidance, and troubleshooting.
- Handle warranty-related inquiries and identify replacement parts.
- Collaborate with internal teams to resolve issues and ensure customer satisfaction.
Job description
Rheem is seeking a Technical Support Representative I to provide frontline technical and customer support for Water Heating products in Montgomery, Alabama. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification to resolve issues and ensure satisfaction.
This entry-level role is hybrid, requiring on-site presence in the office 2-4 days per week as part of Rheem North America.
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