Senior Technical Support & Parts Analyst

Rheem Manufacturing Company; Indianapolis (IN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Rheem Manufacturing Company is seeking a Technical Support Analyst I to deliver product support for service parts across divisions. This role works with product management, engineering, and customer service, interfacing with production, sales and customers in multiple U.S. locations.

The role follows a hybrid model with office days Monday through Thursday and remote Fridays, supporting Rheem North America from Fort Smith, AR; Indianapolis, IN; Randleman, NC; or Atlanta (Roswell), GA.

Qualifications

• Bachelor’s Degree in related field.
• 3+ years of experience in application engineering, customer service or engineering functions.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.

Responsibilities

• Assure all service parts are setup, according to the product management & sales strategy per product platform.
• Upload, edit and maintain the service parts master database, and identify required documentation for each part.
• Work with engineering, marketing and customer service to create product documentation and other support materials, with the vision to design towards customer self-service tools.
• Provide application input to engineering and production, with the goal to optimize our service installation process and opportunity.
• Support Product Management and Customer Service with any item data maintenance, or corrections.
• Support Product Management and engineering for new item setups during the NPD process, as new product platforms are created, and during product transitions.
• Assist Marketing Manager with additional projects as assigned.
• Provide technical assistance regarding all product lines.
• Provides service parts application engineering / technical product support to equipment owners, service contractors, customers, inside and outside sales, on an escalation basis, supporting the application engineering and customer service teams.

Skills

Communication

Team collaboration

Attention to detail

MS Office

Education

Bachelor’s Degree in related field

Tools

MS Office Suite

Job description

Rheem Manufacturing Company is seeking a Technical Support Analyst I to deliver product support for service parts across divisions. This role works with product management, engineering, and customer service, interfacing with production, sales and customers in multiple U.S. locations.

The role follows a hybrid model with office days Monday through Thursday and remote Fridays, supporting Rheem North America from Fort Smith, AR; Indianapolis, IN; Randleman, NC; or Atlanta (Roswell), GA.