Hybrid Technical Support Specialist (Entry-Level)

IMPACT Technology Group, Inc.; Salisbury (MD); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Group medical, dental, and vision insurance

401k with company matching

Paid holidays and vacation

Comprehensive training programs

Quarterly team outings

Job summary

A technology support firm, recognized as a leading managed services provider, is seeking a Technical Support Specialist (Level 1) in Salisbury, MD. The role involves providing hardware, software, and network support while ensuring excellent customer service. Candidates should possess strong problem-solving skills and enjoy working with technology. Training is offered to the right candidate, making it a perfect entry-level opportunity for tech enthusiasts.

Qualifications

• Experience helping others and troubleshooting technology.
• Enjoys solving problems and working with clients.
• Must maintain a professional demeanor while assisting customers.

Responsibilities

• Provide hardware, software, and network support to clients.
• Respond to client requests and resolve issues promptly.
• Deliver 'how to' training to clients for technology use.

Skills

Proficiency with Windows OS

Fundamental knowledge of computer hardware

Strong interpersonal communication skills

Ability to troubleshoot and resolve issues

Organizational and time management skills

Education

High School Diploma

College degree in a related field (preferred)

Tools

Microsoft Office

Windows Desktop certification

CompTIA A+

Network+ certification

Job description

A technology support firm, recognized as a leading managed services provider, is seeking a Technical Support Specialist (Level 1) in Salisbury, MD. The role involves providing hardware, software, and network support while ensuring excellent customer service. Candidates should possess strong problem-solving skills and enjoy working with technology. Training is offered to the right candidate, making it a perfect entry-level opportunity for tech enthusiasts.