Associate Tech Support Engineer — Hybrid Role

CompuGroup Medical SE & Co. KGaA; Owings Mills (MD); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with employer matching

Personal Time Off

Flexible working hours

Job summary

A leading healthcare technology company is seeking an Associate Technical Support Engineer in Owings Mills, Maryland. You will support customers by providing technical assistance, responding to inquiries, and interacting with quality assurance teams to improve products. The role requires an associate's degree or 2 years of customer support experience, excellent organizational skills, and the ability to work independently. Join us to shape the future of e-health and enjoy a comprehensive benefits package, including medical coverage and 401k matching.

Qualifications

• Associate's degree or equivalent experience required.
• Ability to work independently and manage multiple tasks effectively.
• Strong verbal and written communication skills necessary.

Responsibilities

• Support customers using CGM products by providing technical assistance.
• Respond to customer inquiries promptly.
• Provide crucial feedback to improve products and processes.

Skills

Attention to detail

Independent work

Communication skills

Organizational skills

Ability to multi-task

Education

Associates Degree or 2 years Call Center/Customer Support experience

Job description

A leading healthcare technology company is seeking an Associate Technical Support Engineer in Owings Mills, Maryland. You will support customers by providing technical assistance, responding to inquiries, and interacting with quality assurance teams to improve products. The role requires an associate's degree or 2 years of customer support experience, excellent organizational skills, and the ability to work independently. Join us to shape the future of e-health and enjoy a comprehensive benefits package, including medical coverage and 401k matching.