Hybrid Technical Support Engineer: AI Tools & Escalations

Gamma; San Francisco (CA); On-site; USD 120,000 - 165,000; Full time

Job summary

A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2 years of relevant experience, strong troubleshooting skills, and excellent communication. A full-time position, offering a salary between $120K - $165K, it promotes an in-office culture with some remote flexibility.

Qualifications

• 1-2 years of experience in technical customer support or QA for a technical product.
• Strong troubleshooting capabilities with analytical skills.
• Ability to communicate complex topics clearly to non-technical users.

Responsibilities

• Respond to technical customer inquiries via email and chat.
• Debug complex issues using APIs and technical troubleshooting.
• Collaborate with engineering for product improvements.

Skills

Troubleshooting

Analytical skills

Written and verbal communication

Ownership mindset

Education

Degree in technical field or certification

Tools

Intercom

Zendesk

Metabase

Stripe

Linear

LaunchDarkly

Job description

A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2 years of relevant experience, strong troubleshooting skills, and excellent communication. A full-time position, offering a salary between $120K - $165K, it promotes an in-office culture with some remote flexibility.