Staff Software Engineer: AI-Driven Support Automation

Menlo Ventures; San Francisco (CA); On-site; USD 190,000 - 261,250; Full time

Benefits offered by this job

Comprehensive benefits package

Annual performance bonus

Equity options

Job summary

A leading data and AI company in San Francisco is seeking a Staff Technical Lead for Customer Experience Intelligence. This role involves designing intelligent systems to enhance customer support and driving automation strategies. Ideal candidates will have extensive technical leadership experience, a bachelor's degree in Computer Science, and a proven track record in full-stack development. The role offers a competitive salary range of $190,000 — $261,250 USD, and comprehensive benefits.

Qualifications

• Proven success designing and deploying production-grade automation in complex technical environments.
• Experience with distributed systems and APIs.

Responsibilities

• Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem.
• Lead hands-on development of automation to improve customer experience and Support scalability.
• Design agentic workflows that evolve from human-in-the-loop to fully automated systems.

Skills

Technical leadership experience for large projects

Extensive full stack development experience

Experience with ML-assisted systems

Deep familiarity with distributed data platforms

Understanding of multi-cloud environments

Education

BS or higher degree in Computer Science or a related field

Job description

A leading data and AI company in San Francisco is seeking a Staff Technical Lead for Customer Experience Intelligence. This role involves designing intelligent systems to enhance customer support and driving automation strategies. Ideal candidates will have extensive technical leadership experience, a bachelor's degree in Computer Science, and a proven track record in full-stack development. The role offers a competitive salary range of $190,000 — $261,250 USD, and comprehensive benefits.