Customer Support Engineer for AI SDK & Docs

E2B; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Full healthcare, vision, and dental insurance

Unlimited PTO

Job summary

E2B is looking for a Technical Support Engineer in San Francisco to own the front-line customer interactions. This role involves responding to technical customer issues, reproducing bugs, and improving documentation. The ideal candidate has 2+ years in a similar role, strong Linux and programming skills, along with excellent written communication. Offering full healthcare benefits and unlimited PTO, the position requires working on-site four days a week.

Qualifications

• 2+ years in a technical support or customer engineering role.
• Strong Linux fluency and networking knowledge.
• Comfortable with Python and TypeScript for scripting.

Responsibilities

• Triage incoming customer issues and respond technically.
• Reproduce reported bugs and document repro steps.
• Read logs and traces to identify issues.

Skills

Technical support experience

Linux fluency

Python

TypeScript

Written communication

Documentation instincts

Calm under pressure

Job description

E2B is looking for a Technical Support Engineer in San Francisco to own the front-line customer interactions. This role involves responding to technical customer issues, reproducing bugs, and improving documentation. The ideal candidate has 2+ years in a similar role, strong Linux and programming skills, along with excellent written communication. Offering full healthcare benefits and unlimited PTO, the position requires working on-site four days a week.