Senior AI Support Engineer — 24x7 Incident & Automation Lead

OpenAI; San Francisco (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

A leading AI company in San Francisco seeks a Senior Support Engineer to provide technical guidance and operational oversight for strategic enterprise clients. You will design monitoring processes, resolve complex issues, and contribute to incident response efforts. With a strong background in technical operations and scripting skills, you will help scale support using automation and AI advancements. The role involves a hybrid work model, ensuring flexibility while maintaining high operational standards.

Qualifications

• 8+ years of experience in technical operations roles such as SRE/NOC, resolving production issues.
• Deep familiarity with monitoring, alerting, and observability practices.
• Strong skills in scripting to automate repetitive tasks.

Responsibilities

• Design operational processes to monitor top strategic customers.
• Proactively identify and implement opportunities to scale support operations.
• Analyze operational metrics and incident RCAs for continuous improvement.

Skills

Technical troubleshooting

Incident response coordination

Scripting (Python)

Cloud infrastructure

Monitoring systems

Education

Bachelor’s degree in Computer Science or related field

Tools

Monitoring and alerting tools

Job description

A leading AI company in San Francisco seeks a Senior Support Engineer to provide technical guidance and operational oversight for strategic enterprise clients. You will design monitoring processes, resolve complex issues, and contribute to incident response efforts. With a strong background in technical operations and scripting skills, you will help scale support using automation and AI advancements. The role involves a hybrid work model, ensuring flexibility while maintaining high operational standards.