Robotics AI Support Engineer – On‑Site (SF Bay Area)

Roman Health Pharmacy LLC; San Francisco (CA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Generous PTO

401(k) retirement plan

Paid parental leave

Job summary

A robotics technology startup is seeking a Technical Support Engineer to join their team in San Francisco. This role involves troubleshooting complex issues within AI-based robotic systems and ensuring smooth operations through customer support. Candidates should have a degree and over three years of experience in technical support or software development. The company offers a competitive salary range of $100,000 to $160,000 a year along with health benefits, generous PTO, and a 401(k) retirement plan.

Qualifications

• 3+ years of technical support or software development experience.
• Basic knowledge of Python scripting and familiarity with Unix systems.
• Strong problem-solving and analytical skills.

Responsibilities

• Handle incoming support requests via Zendesk tickets and phone calls.
• Monitor system performance and operational metrics.
• Utilize Python scripts and SQL queries to troubleshoot issues.

Skills

Problem-solving

Analytical skills

Strong communication skills

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

Python

SQL

Unix systems

Job description

A robotics technology startup is seeking a Technical Support Engineer to join their team in San Francisco. This role involves troubleshooting complex issues within AI-based robotic systems and ensuring smooth operations through customer support. Candidates should have a degree and over three years of experience in technical support or software development. The company offers a competitive salary range of $100,000 to $160,000 a year along with health benefits, generous PTO, and a 401(k) retirement plan.