Hybrid Technical Project Manager for Fraud Intelligence

Q2; Cary (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits

Parental leave

Volunteer programs

Employee Recognition

Job summary

Q2 is seeking a detail-oriented Technical Project Manager to lead Fraud Intelligence implementations for financial institutions. You will interface with customers, coordinate technical tasks, and develop onboarding processes.

You must be an effective communicator and a proactive self-starter who can work independently or with cross-functional teams. The role is based in Q2 offices and travel is not required.

Qualifications

• 3+ years with advanced degree or 5+ years with undergraduate degree in relevant field.
• Excellent written and verbal communication, including experience with technical and non-technical audiences.
• Ability to remain calm, diplomatic, and cooperative under stress.
• Experience building client-facing documentation and materials.
• Familiar with enterprise software architecture, SaaS, APIs, and technical integration workflows.

Responsibilities

• Own and execute high volume of customer implementations; coordinate FI involvement, educate clients on product/config options, and triage issues.
• Maintain records of FI project timelines and issues; inform forecasting and capacity planning; mitigate risks.
• Serve as primary contact for escalations; coordinate with engineering, support and success teams.
• Design and execute implementation plans and documentation to deploy Q2 solutions.
• Continuously improve workflows and documentation for efficiency and user experience.
• Ensure clear communication across teams and leadership with updates and recommendations.

Skills

Jira

Confluence

Zendesk

Salesforce

Project management

Client communication

Education

Advanced degree

Undergraduate degree

Tools

Jira

Confluence

Zendesk

Salesforce

Job description

Q2 is seeking a detail-oriented Technical Project Manager to lead Fraud Intelligence implementations for financial institutions. You will interface with customers, coordinate technical tasks, and develop onboarding processes.

You must be an effective communicator and a proactive self-starter who can work independently or with cross-functional teams. The role is based in Q2 offices and travel is not required.