Fintech Technical Project Manager - Implementations

Q2; Lincoln (NE); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Health Insurance

Parental Leave

Volunteer Programs

Job summary

Q2 is seeking a detail-oriented Technical Project Manager to carry out Q2's Fraud Intelligence implementations for financial institutions.

This person will interface directly with our customers, coordinate and execute technical tasks, and develop processes that inform and improve the onboarding experience.

You must be an effective communicator and a proactive self-starter who can operate effectively both independently and within cross-functional teams.

Qualifications

• 3+ years with advance degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support).
• Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions.
• Experience building documentation and client-facing materials.
• Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.

Responsibilities

• Own and execute high volume of customer implementations; including direct FI coordination, technical tasks, educating clients on the product and configuration options and issue triage.
• Maintain clear records of FI project timelines and issues: manage project dates to inform financial and capacity forecasting; anticipate and mitigate risks as needed.
• Serve as the primary point of contact for escalations, ensuring swift resolution through coordination with engineering, support, and success teams.
• Design and execute implementation plans and documentation to deploy Q2 solutions.
• Continuously improve workflows and documentation to enhance operational efficiency and customer experience.
• Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.

Skills

Effective communicator

Proactive

Detail-oriented

Multi-tasking

Education

Advanced degree in relevant field

Bachelor’s degree in relevant field

Tools

Jira

Confluence

Zendesk

Salesforce

Job description

Q2 is seeking a detail-oriented Technical Project Manager to carry out Q2's Fraud Intelligence implementations for financial institutions.

This person will interface directly with our customers, coordinate and execute technical tasks, and develop processes that inform and improve the onboarding experience.

You must be an effective communicator and a proactive self-starter who can operate effectively both independently and within cross-functional teams.