Technical Project Manager

Q2; Charlotte (NC); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid work opportunities

Flexible time off

Career development & mentoring

Health & wellness benefits

Volunteer programs

Employee peer recognition

Job summary

Q2 is seeking a detail-oriented Technical Project Manager to carry out Q2's Fraud Intelligence implementations for financial institutions. This person will interface directly with our customers, coordinate and execute technical tasks, and develop processes that inform and improve the onboarding experience.

You must be an effective communicator and a proactive self-starter who can operate effectively both independently and within cross-functional teams.

Qualifications

• 3+ years with advanced degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support).
• Attention to detail and ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication for technical and non-technical audiences.

Responsibilities

• Own and execute high volume of customer implementations with FI coordination and product education.
• Maintain clear project timelines and issue tracking for forecasting and risk mitigation.
• Serve as primary contact for escalations, coordinating with engineering, support, and success teams.

Skills

Jira

Confluence

Zendesk

Salesforce

Tools

Jira

Confluence

Zendesk

Salesforce

Job description

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week- featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

Summary

Q2 is seeking a detail-oriented Technical Project Manager to carry out Q2's Fraud Intelligence implementations for financial institutions.

This person will interface directly with our customers, coordinate and execute technical tasks, and develop processes that inform and improve the onboarding experience.

You must be an effective communicator and a proactive self-starter who can operate effectively both independently and within cross-functional teams.

This work is performed out of our Q2 offices and does not require travel.

Responsibilities

• Own and execute high volume of customer implementations; including direct FI coordination, technical tasks, educating clients on the product and configuration options and issue triage.
• Maintain clear records of FI project timelines and issues: manage project dates to inform financial and capacity forecasting; anticipate and mitigate risks as needed.
• Serve as the primary point of contact for escalations, ensuring swift resolution through coordination with engineering, support, and success teams.
• Design and execute implementation plans and documentation to deploy Q2 solutions.
• Continuously improve workflows and documentation to enhance operational efficiency and customer experience.
• Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.

Experience And Knowledge

• 3+ years with advance degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support).
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
• Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions
• Experience building documentation and client-facing materials.
• Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
• Familiarity with enterprise software architecture and methodologies, SaaS environments, APIs, and technical integration workflows a plus.
• Preferred background in fintech, banking technology, or developer-focused platforms.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Our Culture & Commitment

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare- offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact- in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.