Hybrid Technical Customer Support Analyst

Gordon Food Service; Wyoming (MI); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A national food service provider seeks an Entry-level Customer Service Analyst to assist with technical and customer service inquiries. The role involves supporting customer orders and complaints, providing solutions for internal and external clients, and requires strong communication skills. This full-time position offers a hybrid work model, with four days in the office and one from home. Ideal candidates should have a high school diploma and at least one year of customer service experience.

Qualifications

• High School Diploma/Equivalent required.
• Associate’s Degree in Business, Computer Science or related field is preferred.
• More than one year of previous customer service experience.
• Ability to collaborate in a team environment and independently.

Responsibilities

• Provide customer service support to external and internal customers.
• Field customer complaints and communicate with sales representative.
• Maintain knowledge of GFS systems and products.
• Enter call information into call tracking software.

Skills

Excellent written and verbal communication skills

Knowledge of web-based customer-facing technology

Ability to resolve technical issues

Microsoft Office proficiency

Data Entry – 10 key

Ability to multi-task and prioritize

Understanding of customer service principles

Education

High School Diploma/Equivalent

Associate’s Degree in Business or Computer Science

Tools

Google Apps

Unified User Management Software

Job description

A national food service provider seeks an Entry-level Customer Service Analyst to assist with technical and customer service inquiries. The role involves supporting customer orders and complaints, providing solutions for internal and external clients, and requires strong communication skills. This full-time position offers a hybrid work model, with four days in the office and one from home. Ideal candidates should have a high school diploma and at least one year of customer service experience.