IT Support Analyst — Corporate Systems & AV

Qdoba Restaurant Corporation; San Diego (CA); Hybrid; USD 48,216 - 50,971; Full time

Benefits offered by this job

Paid Time Off (PTO) including vacation and sick leave

Job summary

A food service corporation is seeking a Corporate IT Support Analyst to provide high-quality technical support to corporate users. Key responsibilities include troubleshooting IT issues, managing employee onboarding, and supporting high-profile events. Ideal candidates should have a strong technical background, 3-5 years of relevant experience, and skills in systems administration. The position offers competitive pay of $35-$37 per hour and requires excellent communication and problem-solving skills.

Qualifications

• 3-5 years technical call center support experience required.
• 2+ years with systems administration.
• Knowledge of ITIL / ITSM framework is desirable.

Responsibilities

• Troubleshoot and resolve complex incidents.
• Manage employee onboarding and offboarding processes.
• Provide AV support for brand events.

Skills

Friendly presence and helpful attitude

Advanced understanding of common operating systems

Excellent oral and written communication skills

Critical thinking skills

Ability to work independently or in a team

Education

Bachelor's degree in Computer Science or related field

High school diploma or GED

Tools

CompTIA A+

CompTIA Network+

Microsoft Certified

Windows 10 and 11

Office 365

Active Directory

Azure AD

Okta

Job description

A food service corporation is seeking a Corporate IT Support Analyst to provide high-quality technical support to corporate users. Key responsibilities include troubleshooting IT issues, managing employee onboarding, and supporting high-profile events. Ideal candidates should have a strong technical background, 3-5 years of relevant experience, and skills in systems administration. The position offers competitive pay of $35-$37 per hour and requires excellent communication and problem-solving skills.