Hybrid Tech Support Analyst | Customer Care

Amadeus Hospitality; San Jose (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Amadeus is seeking a Customer Support Analyst to provide first-line technical support to customers via phone, email, and chat. You will document cases, troubleshoot incidents, and escalate complex issues while maintaining high service levels.

Ideal candidates have 1+ year in a technical support role, strong English skills, and the ability to handle multiple issues in a fast-paced environment. A hybrid work model is required.

Qualifications

• 1+ year of experience in Technical Support, Help Desk, Service Desk, or IT Support.
• Ability to manage multiple technical issues and priorities in a fast-paced environment.
• Advanced English proficiency (C1 or higher), both written and verbal.
• Strong troubleshooting, analytical, and problem-solving skills.
• Availability to work in a hybrid model.

Responsibilities

• Accurately document and manage cases using ticketing systems and knowledge tools.
• Contribute to improving internal knowledge resources and support documentation.
• Escalate issues to internal resolver groups or external providers when required.
• Respond to customer inquiries regarding Amadeus products and solutions.
• Investigate, troubleshoot, and resolve incidents and service requests.
• Collaborate with cross-functional teams to resolve complex issues.
• Keep customers informed about the status of critical incidents.

Skills

Troubleshooting

Analytical skills

Problem solving

English proficiency (C1+)

Multi-tasking

Job description

Amadeus is seeking a Customer Support Analyst to provide first-line technical support to customers via phone, email, and chat. You will document cases, troubleshoot incidents, and escalate complex issues while maintaining high service levels.

Ideal candidates have 1+ year in a technical support role, strong English skills, and the ability to handle multiple issues in a fast-paced environment. A hybrid work model is required.